Frequently Asked Questions
It's easy! You just sign up, choose products that you want every week, and we deliver them to you. If you want to purchase an item one time, just log in to our store and add that item on to your weekly order.
Here are all of our fees:
Membership fee: $7.50 per week for our current service area (click to view). This covers our cost to deliver your farm-fresh products to your door.
Product prices: Varied. In addition to the weekly membership fee, you pay for each item you order. Our pricing is competitive with grocery store prices. Keep in mind that our products are high quality products, direct from the farm, so comparing some of them to grocery store products isn't quite apples-to-apples. Can you get a gallon of milk for $2 at Walmart? Probably...but odds are it's 10 or more days older than ours.
Porch box rental fee: $25 This is a one-time lifetime rental fee for your insulated porch box, which helps us cover part of the cost to provide the box. If you'd like to buy the box at the end of your membership, just let us know.
Non-returned ice pack fee: $3 This fee will be charged for any ice pack that is not returned.
Just click here!
You sure can! You can follow the instructions in the next question to pause for a week, or just contact us and we'll make sure you get taken off of the list for the week.
Yep! Just log in to the member portal, click the "Manage" link under the "My Subscription" section, "Subscription Settings" link in the lower right, select "Pause my Subscription", and then click "Confirm". Subscriptions can be paused for up to two months.
We'd hate to see you go, but yes, you can cancel any time. Log in to your membership portal, click the "manage" button, click the "subscription settings" link on the bottom right, the click "Cancel my subscription" and confirm.
Keep in mind that the weekly membership fee for the week you cancel in cannot be refunded. Outstanding orders for that week will not be charged.
Absolutely. We use Stripe, one of the world’s largest ecommerce credit card processors. Companies like Amazon, Google, and Uber use Stripe, so your information is safe, and we’re in good company.
Only for fulfilling your order, administering our business, and sending you notifications. We never share your information with anyone for marketing or making money.
When you sign up for membership, you'll establish your weekly order. This is what will get delivered and billed each week until you change it. See the next question for details about how to change it.
To change your standing weekly order, just log in to the member portal at the top right of your screen, click the "Edit" button in the Update Choices area on the right, and then select your new products.
Of course! Once you’re a member, you can order any of our products as one time add-ons to your weekly order by using our members-only store. You'll receive the password in your confirmation email when you sign up.
If you place your order 72 hours prior to your regular delivery day, we’ll deliver that week with the rest of your products. If we don’t make it that week, we’ll include it the following week.
Oh poop! Call us immediately at (406) 871-6293 or email us at email@example.com. We will do our best to either remedy the situation or provide a refund to your account.
We deliver to your door every week.
When you sign up, you will receive your insulated porch box and ice packs. On delivery day, just place your frozen ice pack in the box to pre-cool the box. When we arrive, we'll swap out your pack with a new one to ensure that your products stay cool. The ice pack will keep the box cold for several hours.
No worries! The ice packs will keep your products cold for up to 4 hours.
If you signed up for real-time notifications, you will receive a notification either by text or email as soon as we deliver your products!
Feel free to contact us here to be added to our waiting list.
Honestly, we don't know how fast this is going to grow. We’ll add new areas as demand dictates, while ensuring that we can serve everyone well. If we get a good response, we hope to go valley-wide!
No, it's illegal for us to sell raw milk to consumers in Montana.
We're confident that you'll love our fresh products and the convenience that we offer. We're so confident that we offer a 100% satisfaction guarantee. If you're not completely satisfied with our service or products, we'll refund 100% of your current week's membership and product fees.
On the day of delivery, make sure your porch box contains the frozen ice packs. This ensures that your products will stay fresh!
Unfortunately, making one delivery to one location just isn’t cost effective. If you’d like to gift products, you can add them to your order and then make arrangements to get them to your friends or loved ones. This will give you a chance to have some face to face connection anyway!
If you'd like to gift a subscription, you can select the "this is a gift" slider in the checkout. Then, set the recipients address as the "ship to" address. If you do this, just keep in mind that you will be the one managing the account, so you will need to cancel or make changes.
Montana Milk Moovers, LLC was started by the Ratkowski family. We live down the road from Kalispell Kreamery and have long thought that a milk delivery service would be a great addition to the community. We are a home-schooling family, so this business is part of our kid’s education as well! You can read more here.