Frequently Asked Questions

Your Account

How does this whole thing work?

It's easy!  You just sign up, choose products that you want every week, and we deliver them to you.  If you want to purchase an item one time, just log in to our store and add that item on to your weekly order.  

How much does it cost?

Here are all of our fees:

 

Membership fee: $7.50 per week for our current service area (click to view).  This covers our cost to deliver your farm-fresh products to your door.  

 

Product prices:  Varied.  In addition to the weekly membership fee, you pay for each item you order.  Our pricing is competitive with grocery store prices.  Keep in mind that our products are high quality products, direct from the farm, so comparing some of them to grocery store products isn't quite apples-to-apples.  Can you get a gallon of milk for $2 at Walmart?  Probably...but odds are it's 10 or more days older than ours.  

 

Porch box rental fee:  $25  This is a one-time lifetime rental fee for your insulated porch box, which helps us cover part of the cost to provide the box.  If you'd like to buy the box at the end of your membership, just let us know.  

 

Non-returned ice pack fee:  $3  This fee will be charged for any ice pack that is not returned.  

How do I sign up?

Just click here!  

Can I skip a delivery?

You sure can!  You can follow the instructions in the next question to pause for a week, or just contact us and we'll make sure you get taken off of the list for the week.  

Can I pause my membership?

Yep!  Just log in to the member portal, click the "Manage" link under the "My Subscription" section, "Subscription Settings" link in the lower right, select "Pause my Subscription", and then click "Confirm".  Subscriptions can be paused for up to two months.   

Can I cancel my membership?

We'd hate to see you go, but yes, you can cancel any time. Log in to your membership portal, click the "manage" button, click the "subscription settings" link on the bottom right, the click "Cancel my subscription" and confirm.  

 

Keep in mind that the weekly membership fee for the week you cancel in cannot be refunded.  Outstanding orders for that week will not be charged. 

Is my credit card information safe?

Absolutely.  We use Stripe, one of the world’s largest ecommerce credit card processors.  Companies like Amazon, Google, and Uber use Stripe, so your information is safe, and we’re in good company.    

What do you use my personal information for?

Only for fulfilling your order, administering our business, and sending you notifications.  We never share your information with anyone for marketing or making money. 

Orders

How do I set my weekly order?

When you sign up for membership, you'll establish your weekly order.  This is what will get delivered and billed each week until you change it.  See the next question for details about how to change it. 

How do I change my weekly order?

To change your standing weekly order, just log in to the member portal at the top right of your screen, click the "Edit" button in the Update Choices area on the right, and then select your new products.  

I’m craving chocolate milk...can I order products without getting them every week?

Of course!  Once you’re a member, you can order any of our products as one time add-ons to your weekly order by using our members-only store.  You'll receive the password in your confirmation email when you sign up.  

 

If you place your order 72 hours prior to your regular delivery day, we’ll deliver that week with the rest of your products.  If we don’t make it that week, we’ll include it the following week. 

My delivery was incorrect, what do I do?

Oh poop!  Call us immediately at (406) 871-6293 or email us at contact@montanamilkmoovers.com.  We will do our best to either remedy the situation or provide a refund to your account.

Delivery

How often do you deliver?

We deliver to your door every week. 

How will my products stay cold?

When you sign up, you will receive your insulated porch box and ice packs.  On delivery day, just place your frozen ice pack in the box to pre-cool the box.  When we arrive, we'll swap out your pack with a new one to ensure that your products stay cool.  The ice pack will keep the box cold for several hours.

What if I am not at home when my products are delivered?

No worries!  The ice packs will keep your products cold for up to 4 hours.

How do I know if my products have been delivered?

If you signed up for real-time notifications, you will receive a notification either by text or email as soon as we deliver your products!    

What if my address isn’t in the service area yet?

Feel free to contact us here to be added to our waiting list.  

How long will I have to wait until my area comes online?

Honestly, we don't know how fast this is going to grow.  We’ll add new areas as demand dictates, while ensuring that we can serve everyone well. If we get a good response, we hope to go valley-wide! 

General

Do you sell raw milk?

No, it's illegal for us to sell raw milk to consumers in Montana.    

What if I'm not happy with your service?

We're confident that you'll love our fresh products and the convenience that we offer.  We're so confident that we offer a 100% satisfaction guarantee.  If you're not completely satisfied with our service or products, we'll refund 100% of your current week's membership and product fees.  

After I set up my order online, is there anything else I need to do?

On the day of delivery, make sure your porch box contains the frozen ice packs.  This ensures that your products will stay fresh!

I want to gift someone products, do you do one time deliveries for non-subscribing customers?

Unfortunately, making one delivery to one location just isn’t cost effective.  If you’d like to gift products, you can add them to your order and then make arrangements to get them to your friends or loved ones.  This will give you a chance to have some face to face connection anyway!

 

If you'd like to gift a subscription, you can select the "this is a gift" slider in the checkout.  Then, set the recipients address as the "ship to" address.  If you do this, just keep in mind that you will be the one managing the account, so you will need to cancel or make changes.  

Who are you?

Montana Milk Moovers, LLC was started by the Ratkowski family.  We live down the road from Kalispell Kreamery and have long thought that a milk delivery service would be a great addition to the community.  We are a home-schooling family, so this business is part of our kid’s education as well! You can read more here.