FAQS
Scroll down or click below for answers to our most common questions.
THE BASICS
HOW DOES THIS WHOLE THING WORK?
It's easy! You just sign up, choose products that you want every week, and we deliver them to you. If you want to purchase an item one time, just log in to our store and add that item on to your weekly order.
HOW MUCH DOES IT COST?
Here are all of our fees:
Delivery fees: Kalispell, Whitefish, and Columbia Falls - $7.50 per delivery. Creston, Bigfork, Somers and Lakeside - $10 per delivery. This covers our cost to deliver your farm-fresh products to your door. See our current service area here (click to view).
Product prices: Varied. In addition to the weekly membership fee, you pay for each item you order. Our pricing is competitive with grocery store prices. Keep in mind that our products are high quality products, direct from the farm, so comparing some of them to grocery store products isn't quite apples-to-apples. Can you get a gallon of milk for $2 at Walmart? Probably. Is it anywhere near as good as ours? No chance.
Sign-up fee: $35 This is a one-time fee which covers a portion of our cost to provide your insulated porch box. If you'd like to buy the box at the end of your membership, just let us know. Lost, damaged, or unreturned porch boxes will incur an additional $35 replacement fee.
Non-returned ice pack fee: $3 This fee will be charged for any ice pack that is not returned.
HOW DO I SIGN UP?
Once you've decided that we're a good fit for you, you can sign up by clicking here. We'll ask you for your contact and delivery information, you'll set the products you want to receive every week (your "standing order"), and enter your payment information.
Once we receive your submittal, we'll review it to make sure everything looks good and that you're in our service area before approving it. This usually takes a day or two.
When your account is approved you'll receive an email with your web site credentials and we'll schedule your first order!
CAN I SKIP A DELIVERY?
Absolutely. Once you log in to the customer portal, you'll see your next four orders. You can skip any order that's displayed.
CAN I CLOSE MY ACCOUNT?
We'd hate to see you go, but yes, you can cancel any time. Just send us an email or call at (406) 871-6293. If you cancel before the order cut off for your delivery day, orders for that week will not be charged.
IS MY CREDIT CARD INFORMATION SAFE?
Absolutely. We use Stripe, one of the world’s largest ecommerce credit card processors. Transactions are secured, and your credit card information is never stored on our servers...it's only handled by the professionals at Stripe.
WHAT DO YOU USE MY PERSONAL INFORMATION FOR?
We only use your personal information for fulfilling your order, administering our business, and sending you notifications. We never share your information with anyone for marketing or making money.
ORDERING
HOW DO I SET MY STANDING ORDER?
When you sign up for membership, you'll establish your standing weekly order. This is what will get delivered and billed each week until you change it.
HOW DO I CHANGE MY STANDING ORDER?
You can easily change your standing order in the customer portal. Just log in, click the "Standing Order" tab in the middle of the page, and click "Change Standing Order". Then just select the new items you want!
CAN I ORDER PRODUCTS WITHOUT GETTING THEM EVERY WEEK?
Of course! Want chocolate milk every third week? We can do that.
You can add (or remove) products from any scheduled order in the customer portal as long as it's before the cutoff time for your delivery day. If it's after the cutoff, we'll do our best, but it may be after our supplier's order cutoff.
MY DELIVERY WAS INCORRECT. WHAT DO I DO.
Oh poop! We handle hundreds of items every week, and we're inevitably going to get something mixed up. Please call us right away at (406) 871-6293 or email us at contact@montanamilkmoovers.com. We will do our best to either remedy the situation or provide a refund to your account.
DELIVERIES
HOW OFTEN DO YOU DELIVER?
You get to pick the frequency. We'd be happy to deliver every week, bi-weekly,or monthly. We can even deliver different products at different frequencies.
HOW WILL MY PRODUCTS STAY COLD?
When you sign up, you will receive your insulated porch box and ice packs. On delivery day, just place your frozen ice pack in the box to pre-cool the box. When we arrive, we'll swap out your pack with a new one to ensure that your products stay cool. The ice pack will keep the box cold for several hours.
HOW DO I KNOW WHEN MY PRODUCTS HAVE BEEN DELIVERED?
If you signed up for real-time notifications, you will receive a notification either by text or email as soon as we deliver your products!
WHAT IF MY ADDRESS ISN'T IN YOUR SERVICE AREA?
Feel free to contact us here to be added to our waiting list.
HOW LONG WILL I HAVE TO WAIT UNTIL MY AREA COMES ONLINE?
Honestly, it's hard to say. We add new areas as demand dictates, while ensuring that we can serve our existing customers with excellent customer service.
ODDS & ENDS
DO YOU SELL RAW MILK?
No, it's illegal for us to sell raw milk to consumers in Montana.
I WANT TO GIFT SOMEONE PRODUCTS. DO YOU DO ONE-TIME DELIVERIES TO NON-SUBSCRIBERS?
Unfortunately, making one delivery to one location just isn’t cost effective. If you’d like to gift products, you can add them to your order and then make arrangements to get them to your friends or loved ones. This will give you a chance to have some face to face connection anyway!
If you'd like to gift service, you can set the recipients address as the "ship to" address. If you do this, just keep in mind that you will be the one managing the account, so you will need to cancel or make changes.
WHO ARE YOU?
Montana Milk Moovers, LLC was started by the Ratkowski family. We live down the road from Kalispell Kreamery and have long thought that a milk delivery service would be a great addition to the community. We are a home-schooling family, so this business is part of our kid’s education as well! You can read more here.